You can consult with us about any issue that you wish to address regarding your pet. You may want to have a consultation about your pet?s diet, or have questions regarding behaviour. Despite your best care and disease prevention strategies, nature is not perfect and disease may arise. At the first sign that something is not right, you may call us and schedule a consultation. You will be given an appointment with your preferred doctor (usually the doctor who has seen your pet regularly) or in urgent matters your pet will be seen right away by the first available doctor.
In the consultation, firstly you tell us all about your concerns; when and how you noticed that your pet did not seem normal. We will ask you questions to clarify details. Secondly we perform a thorough physical exam, from head to tail, where we make note of anything that does not look normal. Thirdly, we draw some conclusions based on what we find, and make recommendations.
The consultation may be sufficient for us to know what is wrong and how to treat it. But often we need to perform additional tests such as radiographs, blood work, urine tests, etc. You will be provided with an estimate of any additional tests we recommend. Those tests may be run right after the consultation, with results being available within the hour. Specialized tests are sent to external labs and take a few days for return of results.